Welcome to Crafique – your trusted destination for unique and handcrafted creations. By accessing or placing an order through our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Introduction
These Terms govern your use of the Crafique website and any orders you place. By continuing to use our site, you confirm that you accept these Terms in full.
2. Order Processing Time
Standard orders are processed within 2 to 7 business days after payment confirmation.
Custom or personalized items may take 1 to 2 weeks, depending on complexity and quantity.
Customers will be notified of any expected delays.
3. Cancellation Policy
Cancellations are accepted within 24 hours of placing an order.
Custom orders cannot be canceled once production begins.
To request a cancellation, contact: 📧 info@crafique.com
4. Custom / Personalized Orders
Custom work requires full payment in advance.
Processing typically takes 1–2 weeks, but may vary based on design and volume.
No refunds will be issued once production has started.
5. Contact Information
A valid phone number must be provided at checkout.
For orders above $150, we may use courier or EMS shipping, which requires phone contact.
6. Shipping Methods
Standard shipping is handled via national or international postal services.
Estimated delivery: 2 to 6 weeks, depending on the destination.
In certain regions where courier service availability is limited or restricted, orders will be shipped exclusively via local government postal services. This ensures compliance with regional shipping regulations and guarantees successful delivery.
Expedited shipping is available on request for an additional fee.
7. Product Availability
All products are subject to availability.
If an item is out of stock, you will be offered an alternative or a full refund.
8. Pricing and Payments
All prices are listed in USD and include applicable taxes.
We accept PayPal and major credit/debit cards.
Prices may change without notice, but confirmed orders remain unaffected.
9. Shipping Charges
Many items include free shipping.
If applicable, shipping fees are based on weight and destination, and will be shown during checkout.
10. Returns and Refunds
Returns are accepted within 30 days of delivery if items are unused and in original condition.
Refunds or exchanges will be issued after inspection.
Return shipping is the customer’s responsibility unless the return is due to our error (e.g., incorrect or damaged item).
11. Customer Responsibilities
Customers must provide accurate shipping details.
Errors in name, address, or contact information may result in delays or additional charges.
12. Privacy Policy
We are committed to protecting your privacy. Personal information is used solely to process and deliver orders. Please refer to our Privacy Policy for full details.
13. Contact Us
If you have questions or need support:
📧 Email: info@crafique.com
🌐 Contact Form: Available on our website